Overview
Ledger hardware wallets isolate private keys on-device and require physical confirmation for sensitive operations. Ledger.com/start is the verified entry point to download Ledger Live (desktop & mobile), access firmware, and follow official setup instructions. This guide condenses that onboarding flow into clear, actionable steps and practical safety advice so you can configure your device responsibly.
Prepare Before You Begin
- Use a trusted computer or mobile device — preferably your personal machine with the latest OS updates and security patches.
- Open a browser and navigate directly to
https://www.ledger.com/start— type the address or use a saved bookmark. - Have a pen and the supplied recovery sheet (or a metal backup) ready; never photograph or copy the seed onto a cloud service.
- Retain packaging and tamper-evident seals; contact support if anything appears tampered with.
Unboxing & Initial Inspection
Visually inspect your device and packaging. Ledger devices ship sealed — if you notice damage or signs of tampering, stop and contact Ledger support. For second-hand devices, prefer a fresh device when possible; if you must use a used device, perform a full factory reset and initialize as a new device before transferring funds.
Ledger Live — The Companion App
Ledger Live is the official companion application for Ledger devices. It is available for Windows, macOS, Linux (desktop) and iOS/Android (mobile). Ledger Live manages accounts, installs blockchain apps on your device, applies firmware updates, and handles unsigned transaction preparation. Download Ledger Live only from Ledger.com/start or the official app stores.
Desktop Advantages
Desktop is recommended for firmware updates, app management, and heavy workflows (exports, tax reporting). It provides stable USB connections and tools for developers or auditors.
Mobile Advantages
Mobile (Ledger Live app) pairs with Nano X over Bluetooth for on-the-go portfolio checks and transactions. Confirm the publisher is Ledger SAS in the app store before installing.
Step-by-Step Setup Flow
- Install Ledger Live: Download and install the version appropriate for your platform from Ledger.com/start.
- Power on & connect: Plug the device into your computer or pair via Bluetooth with the Nano X.
- Create or restore: Choose “Set up as new device” to generate a fresh recovery phrase, or “Restore from recovery phrase” if migrating an existing wallet.
- Record the recovery phrase: Write every word exactly in the order displayed. Ledger will request a confirmation of random words to verify accuracy.
- Set a PIN: Choose a durable PIN to protect local access to the device.
- Install apps: In Ledger Live’s Manager, add the blockchain apps you need (e.g., Bitcoin, Ethereum).
- Add accounts: Add corresponding accounts in Ledger Live to view balances and transact.
Recovery Phrase — Protect It Like Cash
Your recovery phrase is the only reliable backup of your funds. Treat it as you would a high-value physical asset.
- Never share your recovery phrase with anyone or enter it into any website or app.
- Store multiple physical copies in geographically separated, secure locations (home safe, bank deposit box).
- Use metal backup solutions for fire and water resistance if you expect long-term storage.
- Periodically test a recovery on a spare device to ensure accuracy without exposing live funds.
Firmware Updates & Device Health
Firmware updates include security fixes and feature improvements. Ledger Live will notify you when updates are available. Install updates only through Ledger Live and confirm prompts on your device. If an update fails or the device becomes unresponsive, contact official support instead of following random internet advice — improper recovery steps can lead to data loss.
Sending & Receiving Safely
When sending funds, Ledger Live constructs the unsigned transaction and sends it to your device. The device displays the destination address, amount and fee — always verify these details on-device before approving. For receiving funds, generate a receive address in Ledger Live and verify the address on your hardware device before sharing it with senders.
Mobile Pairing & Bluetooth Security
Pair Nano X via Bluetooth using the Ledger Live mobile app and confirm the pairing code on-device. For security, keep Bluetooth disabled when not in use and avoid pairing in public or untrusted environments.
Advanced Custody Strategies
For larger portfolios or institutional use, consider strategies like:
- Multisignature wallets to distribute risk across multiple devices or parties.
- Splitting funds across multiple seeds and devices for redundancy.
- Air-gapped signing workflows for the highest security — prepare unsigned transactions on an offline machine and sign them on a dedicated, offline Ledger device.
Troubleshooting & Support
Device Not Detected
Try a different USB cable (data-capable), switch ports, restart Ledger Live, ensure OS drivers are up to date, or reboot the host device. On mobile ensure appropriate permissions and OTG support if applicable.
Forgot PIN or Compromised Seed
If you forget your PIN, reset the device and restore using your recovery phrase. If you suspect your recovery phrase has been exposed, immediately create a fresh wallet and move funds to the new seed.
Frequently Asked Questions
Can I use Ledger Live on multiple devices?
Yes. Ledger Live can be installed on multiple desktops and mobiles; the Ledger device and recovery phrase remain the source of truth.
Is my recovery phrase compatible with other wallets?
Recovery phrases using standard derivation schemes can often be restored in compatible wallets, but be cautious and confirm compatibility before restoring on third-party software.
What happens if Ledger Live is discontinued?
Your funds are controlled by your recovery phrase. Other compatible wallet software can restore the seed if Ledger Live is no longer available — ensure you keep your seed secure.